Workshop Program: Why Standard Business Processes Are Critical For The Success of Your Land Surveying and Civil Engineering Organization


Morning Session

This is a three and a half (3.5) hour workshop that teaches land surveyors and civil engineers how to make standard business processes part of their operations. It defines what a standard business process is, it explains the 3 main parts of a standard business process, and it shows how to design and implement standard business processes.

Afternoon Session

This workshop is typically taught along with the workshop entitled “Comparing the Roles of Project Surveyor, Project Manager, and Department Manager” in the afternoon session.



What You Will Learn

  1. Why standard business processes are critical to your business operations.

  2. The 3 main parts of a standard business process.

  3. Three alternative methods to designing standard business practices.Using softwar

  4. Using software tools to implement standard business processes.

  5. When and how you should allow deviation from standard business processes.


Teacher Bio

Landon has practiced as a licensed land surveyor in Central California and Western Nevada for 15 years. He has design and managed survey guidelines, technical standards, and business processes for 3 different land surveying and civil engineering companies in Central California. He has also helped design technical standards for city governments, utility service providers, and reclamation districts.

Landon is a devoted student of economics, business management, and business strategy. He makes great efforts to apply better business practices to his own surveying and to help other surveyors and civil engineers do the same.


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Workshop Outline

  1. Describing a Business Process
  2. Why Business Processes Are Important
  3. Designing A Business Process
  4. Implementing A Business Process
  5. Dealing With Team Member Pushback
  6. Monitoring Implementation of Standard Processes
  7. The Role of Standard Business Processes In Your Quality Assurance and Quality Control
  8. Example #1: Business Process Design for Elevation Certificates
  9. Example #2: Business Process Design for Preliminary Title Report Review
  10. Example #3: Business Process Design for Site Development Boundary Creation

Workshop Questions

The workshop will answer these questions:

  1. What is a standard business process?
  2. Why are standard business processes critical for your business?
  3. How do you design a business process?
  4. How do you implement a standard business process?
  5. What do you need from your team members to implement a standard business process?
  6. How do you design and use checklists as part of a standard business process?
  7. What is a workflow, and how do you create one?
  8. How do you model complicated workflows?
  9. What makes a standard business process difficult to use?
  10. How do standard business processes integrate with your CAD standards?
  11. How do your standard business processes integrate with standards for land descriptions?

Workshop Exercises

The workshop will include the following exercises:

  1. Identifying standard workflows for a small private surveying practice.
  2. Identifying standard workflows for an irrigation district.
  3. Finding problems in an example workflow for boundary research.
  4. Dealing with employee pushback to the implementation of a standard business process.

Price for the Morning Session

The morning session of this workshop is free. However, audience members attending the morning session are asked to make a donation to the Terry Hayden Memorial Scholarship. The minimum suggested donation amount is $49. Please register for the workshop first, and then make your donation on the Terry Hayden Memorial Scholarship using our form. You must register online to attend the morning session. This allows us to e-mail you information for the workshop and to ensure we have enough bandwidth for everyone to stream the program.

Price for the Afternoon Session

The cost to attend the afternoon session of the workshop is $149. This price includes an attendance certificate. It also gives you the option to have us help track your professional development hours. Register for the workshop using our simple form, and you will be e-mailed a link to pay for the workshop fee. If you would like to be mailed an invoice instead of paying the workshop fee online with a credit card, send Landon an e-mail. We can prepare and mail you an invoice. (The invoice must be paid 1 week before the date of the workshop.)

Professional Development Hours

You should be able to count 3.5 hours of professional development for the morning session of the workshop and 3.5 hours for the afternoon session of the workshop. This is a total of 7 hours for both sessions. (Please check with your licensing board or certifying authority on the eligibility of this workshop for your specific continuing education requirements.) If you attend both sessions and pay for the afternoon session, we will send you an attendance certificate for both the morning and afternoon session.

Date, Time and Location

This workshop isn’t currently scheduled.

Take This Training As An Online Course

This training is offered as an online course for individuals and groups. Certification of course completion is available. If you would like to take this training as an online course, or would like us to offer an online course to your team, please reach out to Landon Blake by e-mail.

Customize This Training For Your Organization

Redefined Horizons can customize this training to meet the specific needs of your organization. We can add or remove topics, craft examples from your practice, and design systems to measure team member learning. If you are interested in customizing this training for your organization, please reach out to Landon Blake by e-mail.

About the Terry Hayden Memorial Scholarship

The morning session of this workshop supports the Terry Hayden Memorial Scholarship.

Terry Hayden was a very important part of the land surveying community in Central California. He founded his company, Aerial Photomapping Services, in 1987. He was a member of the American Society For photogrammetry and Remote Sensing, California Land Surveyors Association, American Congress on Surveying and Mapping, ACEC California, and the Management Association for Private Photogrammetric Surveyors. Terry also held a Registered Photogrammetrist License with the State of Oregon.

Under Terry’s guidance APS developed a reputation as a high-quality photogrammetry and remote sensing service provider. He was a key business partner of land surveying and civil engineering firms throughout the California Central Valley. The quality of Terry’s photogrammetric work was second-to-none, and he was a good friend to many of his clients.

Terry was also involved in commercial art, graphic arts, and fine art photography. His black-and-white photography is in private and public art collections around the United States. He taught photography at the Wadsworth Athenuem in Hartford, Connecticut and at the Hartford Art School at the University of Hartford.

Host This Workshop

Would you like to host this workshop at your organization or in your community? Redefined Horizons teaches workshops across the Western United States. If you are interested in hosting this talk, please contact Landon Blake by e-mail.

We can offer the course at a discount for members of your organization or support a local scholarship of your choice if you host the workshop.

Subscribe to Our Business Newsletter

Landon Blake, the owner of Redefined Horizons, publishes a regular newsletter named “On Point” with articles on business strategy, management of human talent, and business operations. The newsletter has content designed specifically for land surveyors, civil engineers, and GIS professionals. We publish the free newsletter under a Creative Commons license. Visit our Subscribe page if you would like to sign-up to receive a copy of the newsletter.